{"id":1991,"date":"2014-12-12T03:57:33","date_gmt":"2014-12-12T03:57:33","guid":{"rendered":"http:\/\/localhost\/vanesa\/?page_id=1991"},"modified":"2021-05-18T20:47:34","modified_gmt":"2021-05-18T20:47:34","slug":"frequently-questions","status":"publish","type":"page","link":"https:\/\/piramie4g.rw\/index.php\/frequently-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
[vc_row][vc_column][vc_column_text]\n

Below are frequently asked questions, you may find the answers to your questions\u00a0 and internet issues.<\/h4>\n

If you cant find an answer, contact us and we will be happy to help.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_accordion][vc_accordion_tab title=”Is it possible to use 4G sim card for voice call?”][vc_column_text]Sorry, 4G sim cards are exclusively made for 4G internet service[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How can i check the validity of my subscription?”][vc_column_text]Step 1: Go to https:\/\/4glte.rw\/
\nStep 2: Enter your 4G LTE Number and then click “Find 4G LTE No.<\/strong>“
\nStep 3: Click on “Check Balance<\/strong>“
\nStep 4: Click on “Purchase History<\/strong>“[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How can I check my data consumption?”][vc_column_text]Step 1: Go to https:\/\/4glte.rw\/
\nStep 2: Enter your 4G LTE Number and then click “Find 4G LTE no<\/strong>.”
\nStep 3: Click on “Check Balance<\/strong>“[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How can i check if my phone is 4G compatible?”][vc_column_text]On most Android phones, you can check that by going to your phone settings > Connections > Mobile Networks > Network Mode.
\nOn most iOS phones, you can check that by going to your phone settings > Cellular Data Options > Voice & Data[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How do i check the speed of my internet connection?”][vc_column_text]If you are testing from your laptop or computer, open your browser and go to https:\/\/www.speedtest.net\/ and run the speedtest.<\/p>\n

If you are testing from your smartphone, download and install the Speedtest app by Ookla and run the speedtest.<\/p>\n

Let us know how that goes for you.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How do i set up my 4G router?”][vc_column_text]After you have inserted your 4G simcard into your new modem, you can configure it by following the quick setup instruction guide that comes with your new modem.<\/p>\n

You can basically power on your new modem and connect your laptop to the default wifi or use a network cable (Cat5) to connect your laptop to the modem. Once your have established the connection, open the browser on your laptop and type the IP address that can be found on the sticker or in the package box of your modem.<\/p>\n

At this point, you can just follow the configuration instructions on the screen to complete the setup and start surfing the internet.
\nEnjoy!<\/p>\n

If you are not comfortable in completing this setup on your own, No worries, we are here to help.<\/p>\n

Please take your modem and your laptop to one of our locations. Our Trained Support Reps will be happy to assist you.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How fast is 4G+ Internet?”][vc_column_text]Under optimal network coverage and high performance 4G device, the practical download speed can be up to 150 Mbps. And the practical upload speed can be up to 50Mbps[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Does the signal strength affect the 4G speed?”][vc_column_text]In simple terms, the lower your signal strength, the lower the bandwidth you\u2019ll get over our 4G network. And when you have a lower bandwidth the speed of your surfing the internet or downloading becomes weaker. Hence, Signal strength may sometimes affects data transfer speed. A weaker signal strength may be due to interference caused by trees, buildings, weather, noise etc..).
\nPlease contact us should you experienced signal strength degradation.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Why is my internet not working?”][vc_column_text]It could be due to a number of reasons.<\/p>\n

1. Please First check the total or daily consumption of the bundle, then the validity of your subscription. Please see FAQ [ How can i check my data consumption?] & [How can i check the validity of my subscription? ]\n

2. If they\u2019re still active and valid, please reach out to our contact line for further support. You can also send us an email to support@piramie.ca.<\/p>\n

3. IMPORTANT: Please provide us with your 4GLTE Number, the make and model of your 4G modem and a brief description of your problem.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What is the coverage of our 4G Network?”][vc_column_text]\"\"[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Where are your offices located?”][vc_column_text]Kigali<\/strong>
\n4G Square Nyarugenge, opposite Simba supermarket<\/p>\n

Gisenyi<\/strong>
\n4G Square, Opposite Mosque, Rubavu<\/p>\n

Rusizi<\/strong>
\n4G Square, Opposite Ecobank, Rusizi[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What are your contact information?”][vc_column_text]Our Team can be reached at:<\/p>\n

Kigali<\/strong>
\n0785566834
\n0785193173
\n0789057273<\/p>\n

Gisenyi<\/strong>
\n0788975035<\/p>\n

Rusizi<\/strong>
\n0788351044[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text] Below are frequently asked questions, you may find the answers to your questions\u00a0 and internet issues. If you cant find an answer, contact us and we will be happy to help.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_accordion][vc_accordion_tab title=”Is it possible to use 4G sim card for voice call?”][vc_column_text]Sorry, 4G sim cards are exclusively made for 4G internet<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"page-templates\/fullwidth.php","meta":{"footnotes":""},"class_list":["post-1991","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/piramie4g.rw\/index.php\/wp-json\/wp\/v2\/pages\/1991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/piramie4g.rw\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/piramie4g.rw\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/piramie4g.rw\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/piramie4g.rw\/index.php\/wp-json\/wp\/v2\/comments?post=1991"}],"version-history":[{"count":10,"href":"https:\/\/piramie4g.rw\/index.php\/wp-json\/wp\/v2\/pages\/1991\/revisions"}],"predecessor-version":[{"id":4943,"href":"https:\/\/piramie4g.rw\/index.php\/wp-json\/wp\/v2\/pages\/1991\/revisions\/4943"}],"wp:attachment":[{"href":"https:\/\/piramie4g.rw\/index.php\/wp-json\/wp\/v2\/media?parent=1991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}