Field Agents Compensation Guideline

Field agents are an important part of our growth and expansion strategy and their pay is 100% commission based plus benefits which is based on performance targets.

1.   Monthly Pay (100% commission based)

The first benefit of field agents is their monthly commission which is strictly based on the sales they made during the month. A report of all their sales is generated each month and their commission is calculated on the basis of that sales report. The report is generated on the 1st of the month and the commission is paid on the 5th of the month via their mobile money accounts.

2.   Performance Ranking and Benefits

a.    Silver Field Agent

To become a Silver Field Agent, you should have a monthly sale of at least 300,000 Rwf and 30 Simcards activation a month. Once you achieve the Silver Field Agent status, you will receive 30,000 Rwf a month for transportation and communication. You MUST maintain or surpass that status to continue receiving your benefits.

b.    Bronze Field Agent

To become a Bronze Field Agent, you should have a monthly sale of at least 1 million and 50 Simcards activations a month. Once you achieve the Bronze Field Agent Status, you will get 70,000 Rwf a month for transportation and communication. You MUST maintain or surpass that status to continue receiving your benefits.

c.    Gold Field Agent

To become a Gold Field Agent, you should have a monthly sale of at least 2 million and 100 Simcards activations a month. Once you achieve the Gold Field Agent Status, you will get 100,000 Rwf a month for transportation and communication. In addition to that, you will become a boss and you can recruit your own field agents’ affiliates to work for you. You MUST maintain or surpass that status to continue receiving your benefits.

3.   Field Agent Responsibility

Field Agents are responsible of providing support to their clients and they are the first point of contact for all their clients. If a client has a question or technical difficulties, they first call their Agent who will attempt to answer the question or help resolve the technical issues. If the agent is unable to resolve the issue or answer the question, then he will seek help from their Regional Lead, Piramie4G Support or Management Team via the Field Agent’s WhatsApp Group.

Field Agents MUST maintain in contact with their clients, keep a close relationship and ensure they top-up regularly.

4.   Piramie 4G Responsibility

Piramie 4G is to have a monthly meeting with field agents to listen and address any issues they are facing on the field.

Piramie 4G is to provide field agents with Products and pricing updates and informed them of any network issues so that are aware and can inform their clients.

5.   Field Agent Support and Escalation

For any issues, Field Agent should first talk to their Regional Lead, If the issue is not resolved within 7 days, then they can escalate to the Sale Supervisor. If the issue is not resolved within 72 Hrs. by the sale supervisor, then they can escalate to the country Manager. If the issue is not resolved by the country Manager within 48 Hrs., then they can escalate to me directly.

6.   WhatsApp Contact information